Core Values

 

We work closely with the six broad values provided as guidelines by the Department of Health, aiming to promote the following aspects of care:

 

 

Fulfilment

 

Our goal is to foster a community where older adults lead fulfilling and engaging lives, tailoring daily activities to their personal preferences. We believe in cherishing life's simple joys.

 

We understand that comprehensive resident care requires holistic "whole-home" approach. This entails that every team member from cares to administrative staff, contributes significantly to all facets of a resident’s well-being—physical, emotional, social, and cognitive. We collaborate to deliver person-centered and integrated care, ensuring each resident's unique needs are addressed, allowing to feel a sense of belonging and well-being within our Lugano community

 

Privacy

 

Those in our care expect to enjoy the same standards of privacy we all generally expect to enjoy. Being alone, free from intrusion and disturbance etc. are basic human rights and are reflected in our care practices and attitudes to our standards of care. By nature, being in a place of care provision can make it harder to enjoy privacy than, for example, living in one’s own home. We need to stay alert to this and sensitive to its significance.

 

Confidentiality, trust, freedom from gossip all contribute to both the reality and perception of privacy, which is another reason why we take such matters so seriously.

 

Consultations with those in our care by the following professionals, and similar others, will always be strictly in private unless specifically requested otherwise:

 

Health

Social Care

Law

Finance.

 

Staff must always knock on the door before entering or being invited to enter a resident’s room, bathroom or toilet.

 

Residents may have private use of the telephone whenever they want by using the hand held cordless phone, located in the office. They may also have landline installed in their rooms.

 

 

Dignity

 

We recognise the importance of maintaining the uniqueness and character of each and every person in our care. Thus we aim to uphold a standard of care that reflects this in practice at our Buckhurst Hill care home.

 

Therefore, we are careful to avoid situations for those in our care that may lead to impairment of their self-esteem and sense of worth. Where such situations might occur we seek to diffuse them gently and sensitively.

 

The purpose is to uphold the dignity of anyone in our care. The spirit of this extends to staff, colleagues, visitors etc.

 

We will not tolerate any practices that may impair a person’s dignity whilst practices that contribute positively to a person’s dignity are encouraged.

 

 

Independence

There is always the possibility that a person in our care may come to rely on being cared for more than is necessary, thereby reducing their independence unnecessarily. Therefore, we encourage those in our care to do as much for themselves as possible. Our role is to assist them with those things they find difficult or are unable to do for themselves.

 

This is important because we seek to promote and encourage independence as far as is reasonable rather than unwittingly foster dependence.

 

From time to time we will have to accept varying degrees of risk when those in our care exercise their independence and we will note such circumstances in the care plan.

 

 

Choice

 

We encourage those in our care to exercise as much choice and make as many decisions for themselves as possible, thereby contributing to their autonomy and fulfilment.

 

A variety of residents’ choices are recorded in their care plan and amended as circumstances change.

 

Choices could include:
 

• Use of room

• Activities

• Social interests

• Accepting/refusing visitors

• Where and what to eat

• Religious preferences

• Aids to independence

• Medication

• Risk taking

• Financial matters

• Waking/sleeping time

• Manner of dress

• Arrangements for death

 

 

Rights

The emphasis placed upon rights is an integral part of the quality of care we provide. .

 

Those in our care are people and citizens of our country, which offers them significant rights morally, ethically, socially, politically and legally. We have a responsibility to ensure those rights are never infringed and that those in our care utilise their rights fully.

 

We promote and encourage those in our care to exercise their rights, which allows them to live as normal and full a life as possible. Such rights include:
 

• Confidentiality

• Dignity

• Privacy

• Independence

• Choice

• Self-esteem

• Fulfilment

• Respect

• Access to Services

• Access to information

• Consultation

• Involvement

• Professional advice

• Safety

• Right to take risks

• To complain

• Emotional needs

• Physical needs

• Spiritual needs

 

All rooms can be locked if required from the inside for privacy but locks can be over ridden in case of an emergency.

 

Individual temperature, light and ventilation levels can be controlled in bedrooms.

 

From time to time there may be tensions between a person’s rights and our responsibilities for them, after all, they are, ‘in care’. We need to manage such circumstances carefully. This will involve consultation between the Manager and the person in our care together with appropriate others such as their families, relatives, health and social advisers etc. Any subsequent actions will be recorded in the care plan according to any decisions made in an informed and considered manner.[6]

 

 

 

Lugano Care Home Policies and Procedures/Quality Assurance file located in Office at our Buckhurst Hill Care Home